Examples of Data Loss Situations - Recovery from physical and logical damage due to mechanical and electrical failure, software corruption or human error.

Computer won't boot
Inaccessible drives and partitions
Applications that are unable to run or load data
Corrupted data
Hard disk component failure
Hard disk crashes
Fire & water damage
Media surface contamination and damage
Accidental reformatting of partitions
Accidental deletion of data

The Recovery Process - Each recovery case begins with a thorough evaluation to determine the potential for recovery and to provide a firm price-quote for your review. The initial diagnosis determines whether the hard drive is accessible to our lab equipment. If so, the first priority is to create a raw image of the data using a data recovery software package. If the media is inaccessible at our office, we will test the components and closely examine its internal health to determine the extent of physical damage.

Recovery of crashed hard disks often involves replacing failed or damaged components in a clean environment and using specialised hardware and software tools to create the raw image. Failed components typically include electronics, read/write heads, head assemblies, magnets & drive motors. If this is the case, it may be necessary to send your drive out to a lab for recovery. In these cases, it is necessary to determine how valuable the data is to you, since it can be a relatively expensive process.

If you've got crucial tax information, or the only copy of your child's baby pictures, it may be worth the cost. In these cases, we have a list of reasonably priced certified data recovery labs that some of our customers have used in the past.

Data recovery -is the process of salvaging data from damaged, failed, corrupted, or inaccessible primary storage media when it cannot be accessed normally. Often the data are being salvaged from storage media formats such as hard disk drive, storage tapes, CDs, DVDs, RAID, and other electronics. This can be due to physical damage to the storage device or logical damage to the file system that prevents it from being mounted by the host operating system. Although there is some confusion as to the term, data recovery can also be the process of retrieving and securing deleted information from a storage media for forensic purposes or spying.

Recovering data after physical damage- A wide variety of failures can cause physical damage to storage media. CD-ROMs can have their metallic substrate or dye layer scratched off; hard disks can suffer any of several mechanical failures, such as head crashes and failed motors; tapes can simply break. Physical damage always causes at least some data loss, and in many cases the logical structures of the file system are damaged as well. This causes logical damage that must be dealt with before any files can be salvaged from the failed media. Most physical damage cannot be repaired by end users. For example, opening a hard disk in a normal environment can allow dust to settle on the surface, causing further damage to the platters and complicating the recovery process. Furthermore, end users generally do not have the hardware or technical expertise required to make these repairs; therefore, costly data recovery companies are consulted to salvage the data. These firms often use Class 100 cleanroom facilities to protect the media while repairs are being made. Despite this, there are many accounts of users getting a bad disk going long enough to pull their data off, often via slightly bizarre tricks. These include making the drive cold (in the freezer) or spinning it manually on the ground, both actions being used to unstick a jammed platter. Most data recovery professionals recommend against the use of tricks such as these, as they can cause additional physical damage to the drive if done improperly (and in many cases, even when done properly).

Recovery techniques- Recovering data from physically damaged hardware can involve multiple techniques. Some damage can be repaired by replacing parts in the hard disk. This alone may make the disk usable, but there may still be logical damage. A specialized disk imaging procedure is used to recover every readable bit from the surface. Once this image is acquired, the image can be analyzed for logical damage and will possibly allow for much of the original filesystem to be reconstructed.

Hardware repair- Examples of physical recovery procedures are: removing a damaged PCB (printed circuit board) and replacing it with a matching PCB from a healthy drive (this often entails the movement of a microchip from the original board to the replacement), changing the original damaged read/write head assembly with matching parts from a healthy drive, removing the hard disk platters from the original damaged drive and installing them into a healthy drive, and often a combination of all of these procedures. All of the above described procedures are highly technical in nature and should never be attempted by an untrained individual. All of these procedures will almost certainly void the manufacturer's warranty.

Disk imaging- The extracted raw image can be used to reconstruct usable data after any logical damage has been repaired. Once that is complete, the files may be in usable form although recovery is often incomplete. According to research by the Defense Cyber Crime Institute there are also tools available to law enforcement and government agencies only such as ILook IXimager. Some open source tools can usually recover data, with exception of the physically damaged sectors.

Recovering data after logical damage- Far more common than physical damage is logical damage to a file system. Logical damage is primarily caused by power outages that prevent file system structures from being completely written to the storage medium, but problems with hardware (especially RAID controllers) and drivers, as well as system crashes, can have the same effect. The result is that the file system is left in an inconsistent state. This can cause a variety of problems, such as strange behavior (e.g., infinitely recursing directories, drives reporting negative amounts of free space), system crashes, or an actual loss of data. Various programs exist to correct these inconsistencies, and most operating systems come with at least a rudimentary repair tool for their native file systems. Linux, for instance, comes with the fsck utility, Mac OS X has Disk Utility and Microsoft Windows provides chkdsk. Third-party utilities such as The Coroners Toolkit and The Sleuth Kit are also available, and some can produce superior results by recovering data even when the disk cannot be recognized by the operating system's repair utility. Utilities such as TestDisk can be useful for reconstructing corrupted partition tables. Some kinds of logical damage can be mistakenly attributed to physical damage. For instance, when a hard drive's read/write head begins to click, most end-users will associate this with internal physical damage. This is not always the case, however. Often, either the firmware on the platters or the controller card will instead need to be rebuilt. Once the firmware on either of these two devices is restored, the drive will be back in shape and the data accessible.

Preventing logical damage- The increased use of journaling file systems, such as NTFS 5.0, ext3, and XFS, is likely to reduce the incidence of logical damage. These file systems can always be "rolled back" to a consistent state, which means that the only data likely to be lost is what was in the drive's cache at the time of the system failure. However, regular system maintenance should still include the use of a consistency checker. This can protect both against bugs in the file system software and latent incompatibilities in the design of the storage hardware. One such incompatibility is the result of the disk controller reporting that file system structures have been saved to the disk when it has not actually occurred. This can often occur if the drive stores data in its write cache, then claims it has been written to the disk. If power is lost, and this data contains file system structures, the file system may be left in an inconsistent state such that the journal itself is damaged or incomplete. One solution to this problem is to use hardware that does not report data as written until it actually is written. Another is using disk controllers equipped with a battery backup so that the waiting data can be written when power is restored. Finally, the entire system can be equipped with a battery backup that may make it possible to keep the system on in such situations, or at least to give enough time to shut down properly.

Recovery techniques- Two main techniques are used to recover data from logical damage. While most logical damage can be either repaired or worked around using these two techniques, data recovery software can never guarantee that no data loss will occur. For instance, in the FAT file system, when two files claim to share the same allocation unit ("cross-linked"), data loss for one of the files is essentially guaranteed.

Consistency checking- The first, consistency checking, involves scanning the logical structure of the disk and checking to make sure that it is consistent with its specification. For instance, in most file systems, a directory must have at least two entries: a dot (.) entry that points to itself, and a dot-dot (..) entry that points to its parent. A file system repair program can read each directory and make sure that these entries exist and point to the correct directories. If they do not, an error message can be printed and the problem corrected. Both chkdsk and fsck work in this fashion. This strategy suffers from two major problems. First, if the file system is sufficiently damaged, the consistency check can fail completely. In this case, the repair program may crash trying to deal with the mangled input, or it may not recognize the drive as having a valid file system at all. The second issue that arises is the disregard for data files. If chkdsk finds a data file to be out of place or unexplainable, it may delete the file without asking. This is done so that the operating system may run smoother, but the files deleted are often important user files which cannot be replaced. Similar issues arise when using system restore disks (often provided with proprietary systems like Dell and Compaq), which restore the operating system by removing the previous installation. This problem can often be avoided by installing the operating system on a separate partition from your user data.

Zero-knowledge analysis- The second technique for file system repair is to assume very little about the state of the file system to be analyzed, and using any hints that any undamaged file system structures might provide, rebuild the file system from scratch. This strategy involves scanning the entire drive and making note of all file system structures and possible file boundaries, then trying to match what was located to the specifications of a working file system. Some third-party programs use this technique, which is notably slower than consistency checking. It can, however, recover data even when the logical structures are almost completely destroyed. This technique generally does not repair the underlying file system, but merely allows for data to be extracted from it to another storage device.